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Key Services I Offer- London Based Case Manager

annaedwards36

As a case manager, my role is to ensure that individuals who have suffered catastrophic injuries, trauma, or long-term health conditions receive the right support at every stage of their rehabilitation journey. My approach is designed to holistically assess and coordinate care, helping clients achieve their recovery goals in a structured and personalised way. Whether clients are dealing with brain injuries, spinal injuries, or complex care needs arising from severe trauma or neurological conditions, my services are always tailored to meet their unique circumstances.


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Initial Needs Assessments (INAs)

The INA is a critical first step in the rehabilitation process, and I take great care in conducting thorough assessments to identify my clients' immediate and long-term needs. This initial phase sets the foundation for the entire care plan, allowing me to understand not only the medical and therapeutic requirements but also the emotional and social needs that are crucial for recovery. My INA process is comprehensive, covering every aspect of a client's life, including mobility, cognitive function, psychological well-being, and social support.


By performing a detailed assessment, I can then make informed recommendations on the next steps. This might include setting up specialist therapies, advising on adaptive equipment, or coordinating with family and carers to ensure ongoing support. My goal during the INA is to provide a clear, actionable plan that sets the client on the path to optimal recovery.


Comprehensive Case Management Services- London Case Manager

Following the INA, my role extends into full case management, where I take on the responsibility of coordinating every aspect of the client's care. This includes organising therapies, managing appointments, and liaising with medical professionals, ensuring that all services work in harmony to support the client’s rehabilitation. I understand the complexity of dealing with multiple healthcare professionals and services, and I strive to make this process as seamless as possible for both the client and their families.


I am a London based Case Manager, and I work with clients of all ages, from age 12 and above, within a two-hour radius of London and the South East. My case management services are broad, encompassing physical rehabilitation, neuropsychological support, emotional well-being, and the practicalities of day-to-day living. Whether my clients are recovering from traumatic brain injuries, spinal cord injuries, or require long-term care due to complex health conditions, my focus is on delivering a fully integrated support system.


Complex Care Provision

For clients with extensive medical needs, managing complex care provision is a critical part of my role. I coordinate multidisciplinary teams to ensure that all medical and therapeutic interventions are appropriate and timely. Clients with complex care requirements often need bespoke services such as respiratory support, PEG feeding management, or 24-hour care. I make sure that these are provided by highly skilled professionals and that the care remains flexible and responsive to the client’s changing needs.

I also work closely with families and caregivers to ensure they feel supported in managing complex care at home. From training carers to offering emotional support and practical advice, my role is to facilitate the smooth delivery of care in all settings, whether it is in the home or in a specialised care facility.


Navigating Healthcare and Social Systems

One of the most challenging aspects of managing recovery from catastrophic injury or long-term illness is navigating the healthcare and social care systems. These can be confusing and overwhelming, particularly when multiple specialists and services are involved. My role as a case manager is to act as a central point of contact, ensuring that all parts of the care process are coordinated effectively.


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From securing funding to managing referrals and assessments, I work to remove the administrative burden from clients and their families, allowing them to focus on recovery. My understanding of healthcare pathways, social care provisions, and legal entitlements enables me to provide invaluable guidance in securing the services and support clients are entitled to.


If you are in need of case management services, including Initial Needs Assessments and complex care coordination, please get in touch to discuss how I can assist. Together, we can ensure that your care journey is well-managed, personalised, and aligned with your recovery goals.

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