Inside Case Management: A Day in My (Slightly Chaotic) Life.

People often assume case managers spend their days in calm, controlled meetings, ticking off neat to-do lists and writing tidy reports.

If only.

The truth? Most of my days look like a mash-up of crisis management, detective work, therapy sessions, and admin acrobatics — fuelled by coffee and the occasional mild panic.

So, here’s a peek inside what an actual day looks like in the world of case management.

7:30am – Coffee and Chaos

Before my laptop’s even loaded, I’ve already had three messages from different clients: one about a missed transport booking, another about a care rota mix-up, and a third asking for a copy of a physiotherapy report.

By 8:00am, I’m chasing a supplier for a specialist wheelchair quote that’s been “with procurement” for two weeks.

It’s not even 9am yet.

9:30am – The Multitasking Marathon

My first call is with an OT about an equipment assessment. While we’re talking, an email pops up from a solicitor asking for an update on a client’s therapy progress for an interim funding request.

Somewhere in the middle of all this, I remember to eat breakfast (usually cold toast).

11:00am – The Human Side of Case Management

A client calls, upset. Their pain’s worse this week, and they feel like nothing’s improving. We talk through what’s been going on, make a few small changes to their routine, and plan for their physio to review.

This part is never in the job description — the quiet emotional support, the reassurance, the check-in that keeps someone from feeling forgotten. But honestly, it’s one of the most important parts.

1:00pm – Lunch (in theory)

I’ve packed a nice lunch. It’s now 2pm and still in the fridge. Enough said.

writing, planning, coordinating, caffeinating ☕

2:30pm – Meetings, Meetings, Meetings

Video call with an MDT: OT, physio, psychologist, solicitor, insurer. Everyone’s in different corners of the country, trying to agree on goals, funding, and next steps.

Half of my job is translating between professionals who use completely different languages — clinical, legal, financial — and making sure the client’s voice doesn’t get lost in the process.

4:30pm – The Domino Effect

A small win: equipment finally approved. That means the client can start therapy sooner, which means less frustration, better engagement, and hopefully fewer setbacks.

Every domino that falls in the right direction feels like a victory.

End of Day

Case management isn’t just about coordinating rehab. It’s about holding together a thousand moving parts — clinicians, families, funders, insurers — and somehow turning it all into progress.

It’s a mix of chaos and care, structure and instinct, spreadsheets and empathy.

If you’ve ever wondered what case management really looks like — or if you’re a solicitor thinking your client could use that kind of steady coordination — I’d love to talk.